Cancellation Policy

At Ramdev Ice Cream and Coldrink Parlour, we understand that circumstances may arise that require the cancellation of orders. We aim to provide a straightforward cancellation process to ensure the best experience for our customers. Please review our cancellation policy below:

1. Order Cancellation Eligibility:

   • Orders can be cancelled within a specific timeframe, depending on the type of order and its status in the processing cycle.
   • Custom orders or orders with personalized items may have different cancellation policies. Please contact customer service for further assistance.

2. Cancellation Timeframe:

   • For standard product orders: You may cancel your order within 24 hours of placing it. After this period, the order may have entered processing and cannot be cancelled.
   • For catering or event orders: Cancellation deadlines may vary based on the size and complexity of the order. Please refer to your order confirmation or contact customer service for details.

3. Cancellation Process:

   • To cancel an order, please contact our customer service team as soon as possible via email at customer.service@ramdevicecream.com or call us at info@ramdevparlour.com
   • Please provide your order number and reason for cancellation to expedite the process.

4. Refunds for Cancelled Orders:

   • If your order is eligible for cancellation and you have already made a payment, a refund will be issued.
   • Refunds will be processed within 7-10 business days and credited back to the original method of payment used for the purchase.

5. Late Cancellations:

   • We understand that unexpected situations may arise. In the event that you need to cancel an order after the specified cancellation timeframe, please contact us immediately, and we will do our best to accommodate your request.

6. Contact Us:

   • If you have any questions regarding our cancellation policy or need assistance with cancelling an order, please don't hesitate to reach out to our customer service team.

Note: Our cancellation policy is subject to change without prior notice. Please refer to our website or contact us for the most up-to-date information.