Refund Policy

At Ramdev Ice Cream and Coldrink Parlour, we strive to ensure your complete satisfaction with our products. However, if for any reason you are not entirely satisfied with your purchase, we are here to help with our refund policy.

1. Eligibility for Refunds:

   • Refunds are applicable for products that are damaged, defective, or not as described.
   • Refunds may also be issued in cases where the wrong product has been delivered.

2. Notification of Issues:

   • To initiate a refund, you must notify us of any issues with your purchase within 24 hours of receiving the product.
   • Contact our customer service team via email at customer.info@ramdevparlour.com 

3. Return Process:

   • Depending on the nature of the issue, we may require you to return the product to our store.
   • Please ensure that the product is returned in its original packaging and condition.

4. Refund Processing Time:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

5. Non-Refundable Items:

   • Certain items are not eligible for refunds, including gift cards and perishable goods such as ice creams and cold drinks unless they are deemed defective.

6. Late or Missing Refunds:

   • If you haven't received a refund yet, first check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • If you’ve done all of this and you still have not received your refund, please contact us.

7. Contact Us:

   • If you have any questions regarding our refund policy or need further assistance, please contact our customer service team.

Note: This refund policy is subject to change without prior notice. Please refer to our website or contact us for the most up-to-date information.